March 31, 2025

Company Name:

The Riviere Group, LLC

Contact Information:

2280 NW. 77th Terrace, Pembroke Pines, FL 33024

Phone: +1 866-814-2287

Email:

[email protected]

1. Overview

This Privacy Policy describes how The Riviere Group, LLC ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you interact with our websites, products, services, including but not limited to Splittuh, Revu, Nexus CRM, and associated software tools (collectively, the “Services”).

This policy is fully compliant with federal and state regulations and meets

10DLC A2P messaging compliance standards

, including consent, opt-out handling, and data privacy safeguards.

2. Information We Collect

We may collect the following types of information:

Personal Identifiers: Name, email address, phone number, billing address, company name.Account Information: Username, password, account preferences.Payment Information: Credit card details (processed via Stripe – we do not store card numbers).Device Information: IP address, browser type, operating system.Usage Data: Pages visited, actions taken, clickstreams, login timestamps.Message Data: SMS communications, email interactions, user-submitted forms.

3. How We Use Your Information

We use collected data to:

Provide and improve our Services.Facilitate user account creation and access.Process payments and subscriptions.Send transactional emails, updates, and service-related communications.Manage SMS and email marketing in full A2P 10DLC compliance.Conduct analytics, performance monitoring, and support.

4. SMS & A2P Compliance

Our SMS communications follow

10DLC A2P compliance

guidelines:

Consent: Users must explicitly opt in before receiving any promotional or informational texts.Opt-Out: Users may opt out at any time by replying STOP.Help Command: Users can reply HELP for support.No Sharing: We do not share mobile numbers with third parties for marketing purposes.Message Frequency: Varies based on user interaction, but typically limited to essential updates.Carrier Disclaimer: Message and data rates may apply.

5. Sharing and Disclosure

We do not sell or rent your personal information. We may share data only with:

Vetted service providers (e.g., Stripe, email platforms, CRM systems) under strict data processing agreements.Legal authorities when required by law or subpoena.Internal teams managing your account or supporting platform operations.

6. Data Retention & Security

We retain data only as long as needed for service delivery and legal compliance.Data is encrypted in transit and at rest using industry-standard protocols.Access is limited to authorized personnel only.

7. Cookies & Tracking Technologies

We may use cookies and similar tools for session management, usage tracking, and analytics. Users can manage cookie preferences in their browser settings.

8. Your Rights

You may:

Request a copy of your stored personal data.Ask us to correct or delete inaccurate or outdated data.Opt out of promotional emails and SMS messages.Request complete account deletion by emailing [email protected].

9. Third-Party Services

We integrate with trusted platforms such as Stripe, GoHighLevel, Supabase, Wix, and Netlify. These services maintain their own privacy policies and data handling practices.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this policy periodically. We will notify users of significant changes via email or platform notifications. Continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

[email protected]

or +1 866-814-2287

Last Updated:

March 31, 2025